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This page provides answers to technical issues you may
encounter when running Waters to the Sea. If your concerns
aren't addressed here, please email us at: cgee@hamline.edu.
Q. How do I install and run the program?
Q. What are the minimum system requirements for my computer?
Q. Can I run the program if my system requirements don't
meet the minimum?
Q. I get an error message as soon as I launch the program.
What do I do about it?
Q. None of the movies in the program play. What do
I do about it?
Q. How do I install QuickTime 3.0?
Q. What is QuickTime 3.0 and why is it needed to run this
program?
Q. Can I run the program if I have a newer version
of QuickTime on my computer?
Q. The program doesn't play smoothly. Transitions
between segments last a long time, movies take a long time to load and/or
are choppy when they play. What do I do about it?
Q. Occasionally the program's drag-and-drop activities
or other interactive features don't work. What can I do about this?
Q. Images look pixilated or splotchy. Can I improve their
quality?
Q. How
do I install and run the program?
A. If you have
QuickTime 3.0 (or better) installed on your computer, no installation
is necessary. To run the program, insert the CD ROM into your CD ROM
drive.
Windows users who have Autorun active will find that the program
launches automatically. If Autorun isn't active, double-click the My
Computer icon on your desktop and find the "WTTS" icon for
the CD ROM. Double-click this icon and then double-click a file called
"open.exe" among the files visible within the WTTS window.
Macintosh users should double-click the "Waters to the
Sea" icon on your desktop, then double-click the "Waters to
the Sea" file.
Note: If your computer doesn't have QuickTime 3.0 and you try
to run the program you will receive an error message indicating that
"an extra has failed." QuickTime 3.0 can be installed from
the CD ROM. To do so, follow the instructions on this page for Installing
QuickTime 3.0.
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Q. What are
the minimum system requirements for my computer?
A. Windows 95 or 98:
160 MHz Pentium, 10 MB available RAM,
16-bit colors, 4X CD ROM drive,
QuickTime 3.0 (or better) (QuickTime 3.0 is included on the CD ROM)
Macintosh:
160 MHz Power PC, System 7.1 or higher,
10 MB available RAM,
Thousands of colors, 4X CD ROM drive,
QuickTime 3.0 (or better) (QuickTime 3.0 is included on the CD ROM)
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Q. Can I run
the program if my system requirements don't meet the recommended minimum?
A. Yes, Waters to the Sea is programmed
to play on computers that don't meet the minimum system requirements,
but the program will probably perform poorly.
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Q. I get an
error message as soon as I launch the program. What do I do about it?
A. If QuickTime 3.0 (or better)
isn't installed on your computer, as soon as you launch the program
you will receive an error message indicating that "an extra has
failed." If this happens, don't worry--there is nothing wrong
with the program. However, you must install QuickTime 3.0, which
is provided in the CD ROM. Here's how you do this:
Windows users:click the Start button on the task bar at the bottom
of your screen, then select Run from the options presented. Select Browse
in the window that opens, and in the dialog box that opens find and
double-click the "WTTS" icon (it should be visible after double-clicking
the My Computer icon). Then double-click the "Quicktime" folder
and then the "setup.exe" file (it may be called simply "setup"),
which will launch the Windows installation wizard. Follow the instructions
on your screen.
Macintosh users: double-click the Waters to the Sea icon
on your desktop, then double-click the "Quicktime" folder
inside the window that opens.Double-click the "Installer"
file and follow the installation instructions on your screen.
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Q. None of the
movies in the program play. What do I do about it?
A. QuickTime 3.0 (or better)
is required to run the movies in Waters to the Sea. To
install QuickTime 3.0 from the CD ROM, do the following:
Windows users: click the Start button on the task bar at the
bottom of your screen, then select Run from the options presented. Select
Browse in the window that opens, and in the dialog box that opens find
and double-click the "WTTS" icon (it should be visible after
double-clicking the My Computer icon). Then double-click the "Quicktime"
folder and then the "setup.exe" file (it may be called simply
"setup"), which will launch the Windows installation wizard.
Follow the instructions on your screen.
Macintosh users: double-click the Waters to the Sea icon
on your desktop, then double-click the "Quicktime" folder
inside the window that opens.Double-click the "Installer"
file and follow the installation instructions on your screen.
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Q. How do I install QuickTime
3.0?
A. Windows users: With the Waters
to the Sea CD ROM inserted in your CD ROM drive, click the Start button
on the task bar at the bottom of your screen, then select Run from the
options presented. Select Browse in the window that opens, and in the
dialog box that opens find and double-click the "WTTS" icon
(it should be visible after double-clicking the My Computer icon). Then
double-click the "Quicktime" folder and then the "setup.exe"
file (it may be called simply "setup"), which will launch
the Windows installation wizard. Follow the instructions on your screen.
Macintosh users: With the Waters to the Sea CD ROM inserted in
your CD ROM drive, double-click the Waters to the Sea icon
on your desktop, then then double-click the "Quicktime" folder
inside the window that opens.Double-click the "Installer"
file and follow the installation instructions on your screen.
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Q. What is QuickTime
3.0 and why is it needed to run Waters to the Sea?
A. QuickTime is software made by Apple Computer that
plays multimedia files. You need to have version 3.0 installed on your
computer or none of the videos and QuickTime VR panorama movies in Waters
to the Sea will play (see next question regarding the use of
newer versions of QuickTime). QuickTime provides a similar function
to the Windows Media Player, which comes installed in all Windows computers.
However, Windows Media Player will not play the videos and QuickTime
VR movies in this program. QuickTime 3.0 is included in the Waters
to the Sea CD ROM. Here's how you install it on your computer:
Windows users: click the Start button on the task bar at the
bottom of your screen, then select Run from the options presented. Select
Browse in the window that opens, and in the dialog box that opens find
and double-click the "WTTS" icon (it should be visible after
double-clicking the My Computer icon). Then double-click the "Quicktime"
folder and then the "setup.exe" file (it may be called simply
"setup"), which will launch the Windows installation wizard.
Follow the instructions on your screen.
Macintosh users: double-click the Waters to the Sea icon
on your desktop, then double-click the "Quicktime" folder
inside the window that opens.Double-click the "Installer"
file and follow the installation instructions on your screen.
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Q. Can I
run the program if I have a newer version of QuickTime on my computer?
A. Though Waters to the Sea was developed
before QuickTime 4.0 was available for testing, tests run subsequent
to the release of QuickTime 4.0 indicate that the CD plays problem free
for Macintosh users and users of Windows 95. Problems have been encountered,
however, for Windows 98 users who have QuickTime 4.0 installed on their
computers. If you are using Windows 98 and QuickTime 4.0, we recommend
uninstalling QuickTime 4.0 and installing QuickTime 3.0 from the CD
ROM following the instructions elsewhere on this screen.
Windows 98 users can uninstall QuickTime 4.0 by doing the following
procedure:
Click the Start button on the task bar at the bottom of your screen
and select Settings from the options presented, then Control Panel from
the list of selections. In the Control Panel window that opens, double-click
the Add/Remove Programs icon. Select QuickTime from the list of programs
presented in the window, then click the Add/Remove button. Follow the
promps to complete removal of the program. Once the uninstall process
is complete, install QuickTime 3.0 from the CD ROM following the instructions
elsewhere on this screen.
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Q. The program
doesn't play smoothly. Transitions between segments last a long time,
movies take a long time to load and/or are choppy when they play. What
do I do about it?
A. The most likely causes of
this problem are either that you are using a computer that doesn't meet
the minimum system requirements or that your computer's hard drive is
full and/or fragmented. Increasing the amount of available disk space
on your hard drive by eliminating uneeded files may improve performance.
Software such as Norton's Utilities, which includes a program called
Speed Disk, is available that will "defragment" your hard
drive (rearrange the way files are stored so enhance performance).
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Q. Occasionally
the program's drag-and-drop activities or other interactive features
don't work. What can I do about this?
A: In some of the program's interactive segments if you use the left
arrow button to return to a previous screen, the interactive features
on that screen won't work. If this happens, you can regain the interactivity
for the screen in question by returning to the main menu and beginning
the program segment again.
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Q. Images look
pixilated or splotchy. Can I improve their quality?
A. The most likely cause of poor image quality relates to
the color settings of your monitor. For optimal image quality, your
monitor should be set for 16-bit colors (Windows), or Thousands of colors
(Macintosh). Here's how to check and change this setting:
Windows: from the Start menu, select Settings, then Control Panel
from the list of choices. Double-click the Displays icon in the Control
Panel window. In the Displays window, select the "Settings"
tab. In the drop-down menu under "Color Pallet" select the
highest available color setting (at least 16-bit colors).
Macintosh: In the Apple menu (accessed by clicking and holding
on the colored Apple icon in the top left corner of your screen), select
the "Control Panel" option. In the Control Panel window, double
click the Monitors icon and the Monitors control panel will open. In
the area designating number of colors (the appearance of this window
varies with different versions of the Macintosh operating system), select
the highest available setting (at least Thousands of colors).
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